Large Language Models (LLMs) are transforming sales activities and powering most of the GenAI innovations for sales.
Crafting personalized content, automating routine tasks, and understanding common language are some of their many AI abilities, which simplify sales workflows and bring teams some respite.
Glean has stood out as one of the best GenAI solutions for busy sales teams, but there are better and more powerful options to consider.
We’ll discuss 11 Glean alternatives and competitors: Docket AI, Coveo, Getguru, Tribble, Gong.io, Bloomfire, Emma, Conversica, Claude AI, Elastic Search, and Lucidworks Fusion.
Before discussing Glean’s potential downsides, here are some must-have features that help you select the right GenAI LLM for your sales workflows:
A central hub for sales collateral ensures content is easily accessible and always up-to-date. The best AI sales tools must offer easy access to company-wide knowledge and recommend the right content for more productive sales teams.
Tools that can record and transcribe sales meetings no longer make the cut. Look for ones that also extract valuable insights through conversational intelligence, such as highlighting recurring prospect pain points and pricing objections.
Each LLM may offer different APIs, tech stack compatibility, and resource requirements. So, ensure the AI tool seamlessly integrates with your team’s workflows and internal tools.
Understanding how well a GenAI LLM can adapt and handle larger workloads as demand spikes is crucial. Look for tools that support larger knowledge bases and storage options.
But why look for a Glean alternative?
Glean often struggles with providing accurate responses and can sometimes miss the question’s context. The tool also struggles to comb through more complex search results.
Slack is one of the most sought-after team collaboration tools, where important discussions happen daily. However, Glean is less helpful when searching through Slack conversations for sales rep queries than its document searchability.
Glean’s AI search functionality is still in its early stages. It has trouble understanding a different language or a search query without specific keywords and decoding industry terminology.
Here are the top 11 alternative GenAI tools you can use instead of Glean:
Docket AI is an enterprise-ready digital sales assistant that harnesses the power of GenAI to help sales teams navigate through complex prospect queries and routine sales tasks.
It learns from 100s of your internal knowledge sources, such as meeting recordings, Slack conversations, sales enablement tools, etc., to help sales reps win deals by offering exceptional insights on objection handling, competitor trends, best practices, and more.
From questions related to product details to sales-related queries, Docket answers them in just a few seconds.
Coveo AI helps accelerate sales rep productivity with its advanced searchability. The tool’s Salesforce AI search solution reduces the amount of time taken by sales reps searching and validating myriad sales assets.
Sales teams can fetch sales collateral, case studies, sales presentations, and proposals via Coveo’s 55+ data source connectors.
Guru is a GenAI enterprise search tool that provides sales teams access to the most up-to-date and relevant data with its GenAI-powered suggestions.
It’s also a game-changer in knowledge centralization by making creating, sharing, and organizing documents a breeze.
Tribble is an AI-driven digital sales engineer focused on providing sales teams with the latest answers to technical product questions so they have around-the-clock deal guidance.
Sales reps can use Slack or Microsoft Teams to ask Tribble for guidance and receive on-the-spot responses.
Gong relies on GenAI for its sales use case - Call Spotlight. It aims to increase sales team productivity by learning from your customer conversations and gives critical insights like potential outcomes, pain points observed, and next steps to move the deal forward.
Bloomfire is an AI knowledge management platform with an outstanding GenAI-powered enterprise search functionality that’s based on a variety of AI techniques, including intent recognition and LLMs.
Its advanced functions apart from GenAI include semantic search and deep indexing. Together, they form an exceptional searchability solution where teams can centralize knowledge and boost team productivity.
Emma is a straightforward GenAI platform that acts as a digital assistant to boost team productivity.
You can also build your own custom AI assistant based on the tool’s OpenAI GPT-3.5 technology. This chatbot-like assistant connects with your business data and integrations and offers teams some respite from performing manual data searches.
Conversica is a GenAI-powered conversational intelligence and self-learning platform that aims to create human-like conversational engagement to convert prospects and leads.
The platform also acts as a sales assistant - a revenue digital assistant (RDA) that personalizes interactions across channels like websites for potential lead inquiries, emails for nurturing sequences, and more.
Claude is a trained and accurate GenAI assistant by Anthropic that can perform a wide range of actions, such as analysis of call transcripts, analyzing trends based on uploaded knowledge sources, and much more.
Claude AI, like most learning models, is built to generate text and visuals based on the patterns it has been trained on.
The Elastic Search AI platform lets users have LLMs that search large databases instantly.
It’s perfect for enterprise sales teams that need a wide variety of GenAI options, such as AI Lake, an AI assistant, website search, etc. The versatile platform also has extensive observability and analytical abilities that help data-led decision-making.
Lucidworks Fusion AI is a powerful enterprise search tool fine-tuned by the best LLMs.
It helps sales teams and managers on the lookout to capture exceptional search intent and differentiate lead quality. The tool lets you integrate with any LLM of your choice and capture accurate search intent.
The best sales functionality you must look for in a GenAI LLM is easy access to the most up-to-date and accurate information.
While Glean still works, a common complaint is its inability to comb through results for more complex queries.
Amongst these Glean alternatives, Docket AI is a standout and a perfect sales fit with its advanced AI and automation potential.
