Intercom + Docket = Smarter Customer Conversations

Turn Every Customer Chat into Actionable Insights

Your teams can chat with Docket to extract key insights from Intercom conversations, get AI-powered response suggestions, and instantly access past interactions—so they can engage customers faster and more effectively.

What is Intercom?

Intercom is a customer communication platform that enables businesses to manage live chat, messaging, and support interactions across multiple channels to improve engagement and customer service.

Simplify Access to Intercom Insights with Docket

Intercom holds all your customer interactions

But digging through past conversations for the right information is time-consuming. Reps often struggle to find key customer details, past issues, and conversation history, especially in real-time chats.

Docket delivers Intercom insights when they matter

Docket turns your Intercom data into real-time, AI-powered insights. Your teams can instantly retrieve customer history, sentiment analysis, and AI-recommended responses—so they can provide fast, accurate, and personalized support without delay.

Prerequisites:

Before initiating the integration process, ensure the following prerequisites are met:

• Admin privileges are granted in both Docket and Intercom accounts.

Important Notes:

• Data Deletion: Disconnecting Intercom from Docket will result in the permanent deletion of ingested data from Docket. This data will not be utilized for future answer generation.
• Resync Process: Any updates made on Intercom will trigger a resynchronization process in Docket to ensure that the latest content is available for answer generation.
• Only one user can connect to the Intercom account.

Want to know more about integration process? Read about Connecting Intercom to Docket

Frequently Asked Questions

How long does it take to set up the DocketAI and Intercom integration?
Setting up the integration takes just a few minutes. Simply connect your Intercom account, follow the guided setup, and start accessing AI-driven insights right away.

Will DocketAI automatically analyze all my Intercom conversations?
Yes! DocketAI seamlessly pulls insights from past and ongoing conversations, surfacing key details, customer sentiment, and recommended responses in real time.

Can DocketAI suggest responses to customer inquiries?
Absolutely. DocketAI provides AI-powered response recommendations based on past interactions and knowledge assets, helping reps respond quickly and accurately.

Does this integration help with customer follow-ups?
Yes! DocketAI automatically tracks key conversation points and action items, ensuring follow-ups are timely, relevant, and personalized.

Is my Intercom data secure with this integration?
Yes, security is a top priority. DocketAI uses end-to-end encryption and strict compliance protocols to keep all customer interactions and insights private.

What should I do if I encounter issues during the setup?
Our 24/7 support team is available to assist you. Simply visit our help center or reach out, and we’ll get you back on track quickly.