AI Sales Assistant
3 Min Read

Beyond Search: How DocketAI Elevates Sales Compared to Glean

Arun Lal
December 16, 2024

The most frequent question I get about Docket is how we differ from Glean. Here's a clear breakdown of the key differences:

1. A Fundamental Difference in Visions: Enterprise Search AI vs. Revenue-Driving AI Sales Engineer:

While Glean serves as a broad enterprise search tool - helping employees find everything from holiday party details to paystubs - DocketAI takes a laser-focused approach. We've built a specialized AI Sales Engineer Teammate that empowers your entire sales team (AEs, SEs, AMs, Professional Services) with instant sales answers, RFP/Security Questionnaire automation and personalized doc generation. This specialized focus translates directly to business impact: faster sales cycles, larger deal sizes, and consistently higher win rates. Think of it this way - Glean helps everyone find information, while DocketAI helps your sellers win more deals.

2. Sales-Specialized AI with Highest Accuracy in the Industry:

DocketAI's singular focus delivers industry-leading performance metrics on your company’s sales knowledge that surpass even OpenAI: 95%+ accuracy, sub-2.7% hallucination rates, and responses in under 3 seconds. Unlike generic enterprise search platforms like Glean, we've built our GenAI technology specifically for activating sales knowledge through three key innovations:some text

a. Advanced Sales Data Ingestion Filtering:

While our platform connects with all major sales tools, our AI distinguishes critical sales intelligence from irrelevant chatter. For example, when it encounters "pricing" in conversations, it knows the difference between a casual mention of "hotel room prices in SF" versus valuable product pricing guidance from your subject matter experts.

b. Deep Sales Context and Concept Understanding:

We've trained our models to deeply understand sales-specific concepts like competitive differentiation, pricing structures, ROI frameworks, and technical features - ensuring every answer is relevant to your sales motion.

c. "Sales-Ready" Knowledge Activation:

Through our AI Sales Engineer, this refined intelligence transforms into immediately actionable sales responses and doc generation that help close deals.

d. Intelligent detection of outdated data and content:

Our AI actively detects, resolves, and manages data conflicts by identifying outdated information and ensuring only the most current, relevant data remains. Its adaptive learning continuously refines accuracy of the active sales knowledge in a company automatically.

This laser focus on sales systems and concepts is why we consistently achieve the industry's highest accuracy and lowest hallucination rates for sales knowledge.

3. Proactive Learning from Your Top Sellers:

Unlike Glean that optimizes search for all roles in an enterprise from HR and IT to facilities management, DocketAI is singularly designed to learn and scale what makes your best sellers successful. Our AI analyzes the subtle patterns and tactics of your top sales performers - from how they handle objections to how they position value - and it makes these performant approaches instantly available to your entire team via our sales-specialized RAG models. Another powerful source of our differentiation is in the ability to select tiered sources for such learning. For example: answering "How are you better than Competitor X?" While there might be dozens of factually correct responses, a top performer may have discovered the specific messaging, verbatim and delivery that consistently wins deals. DocketAI captures these winning patterns and delivers them through:

  1. Real-time access to battle-tested responses and
  2. Actual video snippets showcasing the successful delivery of these messages. 

As one of our early partners, ZoomInfo helped shape DocketAI's development into a platform that scales effectively across large sales teams. Working with ZoomInfo's 1,200+ person sales organization, we measured the following impact:

  • 12% improvement in win rates
  • 10% faster sales cycles
  • 6 hours saved per seller weekly

This translated into a ~20% increase in revenue per seller using DocketAI. 

I think the results speak for themselves. Take out DocketAI for free spin at DocketAI.com

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