At this year's RevCon, the transformative impact of DocketAI on one of its leading customers, a large software and data company, took center stage. Arjun Pillai, CEO of DocketAI, shared real-world insights on how AI-powered automation has redefined the customer’s sellers, approach to sales. From streamlining operations to delivering measurable success, DocketAI has become a vital tool for the team. Here’s a deep dive into the key takeaways from their session:
In today’s hyper-competitive sales environment, sustainable revenue growth demands a tightly coordinated effort across account executives (AEs), sales development representatives (SDRs), and sales engineers (SEs). DocketAI simplifies this process by allowing SEs to focus on complex tasks while empowering sellers with real-time access to critical information. This instant availability of data drastically reduces the time sales teams spend searching for answers across disparate systems.
DocketAI's impact extends to onboarding as well. Traditionally, new sales hires take 9-15 months to reach full productivity. With DocketAI, that ramp-up time is significantly shortened, enabling salespeople to go to market faster and better prepared. As modern buyers come to the table with extensive pre-purchase research, DocketAI ensures sellers meet these more informed prospects with the right insights, increasing revenue and Average Contract Value (ACV).
Before integrating DocketAI, the company’s sellers frequently encountered delays while waiting for essential information from SEs, sometimes losing valuable time as they waited hours or even days. DocketAI resolves this bottleneck by centralizing critical knowledge and delivering answers in minutes. The tool’s fast, efficient responses empower sellers to create proposals without SE involvement, shortening proposal turnaround time to less than a day.
Since deploying DocketAI, the customer has seen a 12% increase in win rates and a noticeable reduction in the length of their sales cycles.
How?
DocketAI provides sellers with the product knowledge, deal intelligence, and competitive insights they need to close deals faster and more effectively. Whether it’s handling objections, mastering product details, or outmaneuvering competitors, DocketAI equips the team with the tools to confidently drive deals to the finish line.
When the customer launched its biggest product to date, DocketAI played a pivotal role in the initiative’s success. It gave the sales team instant access to critical information, including product demos and ideal customer profiles. As a result, the entire team was fully equipped and aligned during the launch, contributing to the success of this landmark product rollout.
DocketAI’s adoption across the customer’s sales organization has been remarkable, with over 80% of sellers stating that they’d be disappointed if they lost access to the tool.
In just six months, DocketAI answered 14,000 questions, slashed operational overhead by 83%, and integrated seamlessly into the sales team's daily workflow.
Its impact has been so profound that the company’s Chief Revenue Officer (CRO) has adopted a unique nightly routine: using DocketAI to review updates before bed, earning the platform its nickname—"the CRO’s lullaby."
During DocketAI’s implementation, the customer considered developing its large language model (LLM). However, after a side-by-side comparison, the clear benefits of DocketAI led to the adoption of the platform instead. Key differentiators like AI-powered citations, confidence scores, and restated questions foster trust within the sales team and provide validation from SEs, acting as a dynamic command center for knowledge delivery.
DocketAI has dramatically improved the accuracy of sales information, raising it from 60% to 90%. This increase in precision ensures that sellers can trust the data at their fingertips. Additionally, DocketAI pulls insights from call intelligence to assist in objection handling and competitive positioning. This allows the sales team to learn from top performers and fill any knowledge gaps, transforming DocketAI into a powerful virtual AI Sales Engineer teammate.
For the leading software customers, DocketAI has become a true game-changer—boosting efficiency, improving access to knowledge, and delivering measurable business outcomes. Companies looking to accelerate their sales processes, improve win rates, and streamline operations should take note: DocketAI offers a robust AI-powered solution that can revolutionize sales teams and drive growth.
To learn more, watch the session here and download the AI-Powered Sales Solution Evaluation Checklist to see how DocketAI could transform your sales operations.
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