Document360 + Docket = Smarter Knowledge Access

Turn Your Knowledge Base into Instant Answers for Sales & Support Teams

Your teams can chat with Docket to instantly retrieve and utilize key knowledge base content from Document360, ensuring they always have the right information at their fingertips—without delays.

What is Document360?

Document360 is a powerful knowledge base platform that helps businesses create, manage, and share internal and external documentation. It enables teams to build structured content, making it easy to find FAQs, product guides, troubleshooting articles, and best practices for better support and efficiency.

Eliminate Knowledge Bottlenecks with Docket + Document360

Your knowledge base is packed with insights—but finding them can slow teams down

Reps often waste time searching for critical support articles, onboarding materials, or troubleshooting guides, leading to slower response times and inefficiencies.

Docket delivers Document360 content exactly when it’s needed

Docket provides real-time knowledge retrieval, AI-powered recommendations, and instant document access, helping teams answer questions and solve problems faster.

Prerequisites

Before starting the integration process, ensure the following prerequisites are met:

• Admin-Level Access: You must have admin-level access in  Docket manage the integration.
• API Token: Only a Document360 admin can generate an API token. The token can be generated if your Document360 account is on the Professional, Business, Enterprise, Enterprise Plus, or Trial tier. To generate the token:
  • From the Knowledge base portal, go to Settings > Knowledge base portal and select API tokens.
  • Click 'Generate Token' with the method set to Get to obtain your API token. For detailed instructions on generating API tokens, refer to the Document360 API Token Guide.

Important Notes

• Disconnecting Document360 will permanently delete the ingested data from Docket, and it will no longer be used for future answer generation. Users should be cautioned accordingly.
• Docket will ingest articles only from the selected categories.
• When new articles are added or existing ones are updated or removed in Document360, Docket will sync these changes within 24 hours to ensure the latest content is used in answer generation.

Want to know more about integration process? Read about Connecting Document360 to Docket

Frequently Asked Questions

How long does it take to set up the DocketAI and Document360 integration?
Setup is quick and straightforward—just a few minutes! Connect your Document360 account, follow the guided steps, and start retrieving knowledge base content instantly.

How does DocketAI enhance Document360 access?
DocketAI enables instant search, smart recommendations, and AI-driven content retrieval, ensuring your team always finds the right articles without manually searching through folders.

Can DocketAI suggest relevant knowledge base articles based on live conversations?
Yes! DocketAI automatically recommends knowledge base articles based on customer questions, sales discussions, and support inquiries.

Will this integration help reduce response times for support teams?
Absolutely! With DocketAI, support teams can instantly pull up relevant documentation, improving customer response time and resolution accuracy.

Is my Document360 data secure with DocketAI?
Yes! DocketAI follows enterprise-grade encryption and strict compliance protocols to ensure your knowledge base content remains safe and private.

Can I search for and retrieve past Document360 articles using DocketAI?
Yes! DocketAI lets your team search, summarize, and extract insights from stored documentation, making it easier to access critical information when needed.

What should I do if I experience issues during setup?
Our 24/7 support team is always available. Visit our help center or contact us directly, and we’ll help resolve any setup or integration issues quickly.